Best AI tools for UK block managers in 2026

Overlyft sets up a small team of AI staff inside the firm: a Leaseholder Desk answers routine email from the lease summary, the service charge file and the compliance diary; a Call Handler answers the calls the office cannot take and passes emergencies to the person on call; a Consultation Clerk runs the Section 20 test, drafts the notices and counts the 30-day periods; a Repairs Coordinator checks the lease, gets quotes from approved contractors and books the job within the spending limit; a Compliance Keeper holds the diary for fire risk assessments, lifts, electrical inspections and insurance; an Arrears Chaser checks a demand was validly served before any letter goes out. Everything written waits for a property manager's approval. The service is new, with no independent reviews, and it is not an accounting system.

askporter is an AI assistant for property operations. It answers residents on WhatsApp, text, email, web chat and phone, diagnoses a fault from the message and photos, books an appointment and dispatches a contractor. Its pages are worded for tenants and its named customers are housing providers, not block managing agents, so ask how it handles leaseholders and lease terms. It answers and triages on its own and passes to a person only the cases that need one, which will suit some firms and worry others.

Moneypenny is the UK answering brand a managing agent is most likely to meet. Its AI voice agent answers calls at any hour, handles common questions, takes messages and routes calls, and hands over to a person when the caller asks or sounds frustrated. Its property pages address estate and letting agents; block management is not mentioned, and it connects to no block software that we could find. It covers the phone and nothing else on our list, which is exactly the gap the other five leave.

Fixflo is repairs, maintenance and compliance software, and its block edition names block managers as customers. Residents report a building issue with photos; the Aidenn assistant reads them, identifies simple faults and gives troubleshooting advice; the system instructs contractors and runs planned maintenance. A newer product, Aidenn Compliance, reads compliance documents and suggests actions that the agent can edit, merge or remove. It does not write to leaseholders about anything other than repairs, and it is not an accounting system. Its Trustpilot rating of 4.0 from 238 reviews covers all Fixflo products, mostly lettings.

HEIDI, from the Swiss company UpQuAI, sits inside Outlook or Gmail, sorts incoming resident, leaseholder and contractor email by urgency and drafts replies from the firm's own building documents. Its page is the only one of the other five that names leaseholders and also publishes a full price, and it is clear that a person approves the message before it goes. It is a general email product with a property page: no Section 20, demands, arrears or compliance dates, no UK customers named, and the price is in dollars and described by the supplier as a suggestion.

MRI's block platform covers service charge accounting, maintenance, compliance and resident communication, and MRI says more than 230 block management clients use it. The AI named on its own pages is narrower than the platform: lease abstraction, which pulls structured data out of leases, and Agora, a reporting suite. The correspondence, notices and chasing are ordinary software. That makes it a full system with some AI, not an AI assistant, and it suits a firm choosing its main system more than one looking to take work off a property manager's desk.