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Financial advisers and mortgage brokers

Guides to the admin that eats a firm's week, and reviews of the software that claims to fix it. 56 guides and 2 reviews so far.

Free toolsBest buysQuestions answeredKey factsGlossaryKey datesAnnual reviews and ongoing serviceSuitability reports and filesConsumer Duty, the FCA and client dataRunning the firm

Free tools

Senior manager leaving or away: can someone coverFour questions on why the senior manager is going, who would cover and whether an application is in, giving one of seven outcomes under SUP 10C.3A.Complaint received: which deadline and which letterSix questions on who complained, when, and what the firm has sent, giving one of eight outcomes: the DISP deadline that applies and the letter that goes next.Complaint acknowledgement and three-day letter makerDISP gives a firm eight weeks to send a final response, or three business days to resolve a complaint without one. The dates worked, and two letters to copy.Admin scorecard for a advice firm: the office hours a week that could be prepared by AI and checked by you, job by jobEnter the hours a week your firm spends on review packs, suitability reports, file checks and LOAs to see which jobs AI could prepare for the adviser.Advice firm readiness check: ten yes-or-no questions on ongoing service, suitability files, client data and record keepingTen yes-or-no questions for a small FCA-regulated advice firm on ongoing service evidence, suitability reports, AI, recordings and how long files are kept.Adviser capacity calculator: how many ongoing clients one adviser can review in a year, and what changes when the preparation is done for themEnter the hours a client's yearly meeting takes to prepare, hold and write up, and the adviser's available hours, to see the most clients one adviser can serve.Adviser charging illustration: initial and ongoing fees in pounds, year by year, and their cumulative effect on the portfolio over ten yearsEnter the amount, initial and ongoing charges, platform charges and growth to get a year-by-year table of fees in pounds and their cumulative effect.AI report tool questions email makerAdvisoryAI publishes £299 a month per user for report drafting, Automwrite £249 a month plus VAT. Saturn and Aveni publish no price. The yearly sums.Annual review checklist for advice firms23 steps for one client's annual review, from the invitation eight weeks ahead to the dated file note, each with the FCA rule or finding behind it.Client file checklist before a file check24 steps to put one advice file in order before a file check: client information, meeting records, the suitability report, ongoing service and retention.Ongoing service invitation and chaser letter makerThe FCA sets no number of chasers for a client who ignores review invitations. What it has said, three letters to copy with dates, and when to stop the fee.Document and letter of authority chaser: the chase email for a client, a provider or a lender, with the working-day dates for the next chase and the escalationPick who you are chasing and the request date to get a chase email with the working days waited, a reply date, an escalation on the third chase and a file note.Ongoing service tracker: when the next review is due, how many were promised and not delivered since the start, and what the undelivered fees come toEnter the service start, last delivered review, reviews delivered and declined, the portfolio and the charge to see the next due date and the undelivered fees.Meeting recording notice makerWhat SYSC 10A requires of a meeting record, what the ICO says to tell clients before recording, and a script and six-point check for an AI-drafted note.Suitability report file check: the COBS 9.4.7R minimum, the Consumer Duty points and the timing rule for the product, as a pass or fail tablePick the recommendation type and answer twelve yes or no questions to test a suitability report against COBS 9.4.7R, the Consumer Duty and the timing rule.

Best buys

Annual reviews and ongoing service

Suitability reports and files

Consumer Duty, the FCA and client data

Running the firm