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Consumer Duty, the FCA and client data

How long does FCA approval of a senior manager take, and how long can someone cover without it? Three months in law, 12 weeks of cover, and the dates for one advice firm

The FCA has three months to decide a senior manager application and aims for two. Cover can run 12 weeks without approval. The dates for one firm, worked.

A man writing on a large whiteboard

The FCA has three months to decide an application to approve a senior manager, counted from the day it receives a complete one. If an approved director, partner or compliance officer leaves without warning, someone else can cover for up to 12 weeks without approval, and since 24 April 2026 that cover lasts until the FCA decides, provided the application goes in within the 12 weeks.

The periods, and where each one starts and stops

Period Length Starts Stops or pauses Source
The FCA's time to decide 3 months The date the FCA receives the application Pauses on the day the FCA asks for more information and restarts on the day it gets all of it FSMA section 61(3A) and (4); SUP 10C.10.28G
The FCA's own target 2 calendar months, for 95% of cases Receipt The FCA can pause it to ask for information FCA service metrics, 2025/26 Q4
Cover without approval Less than 12 weeks in a consecutive 12-month period The day the approved person stops performing the function The absent manager's return, or the end of the 12 weeks SUP 10C.3A.6R and 10C.3A.10G
Extended cover Until the application is finally determined A valid and complete application made before the 12 weeks expire The FCA's decision, or the firm withdrawing the application SUP 10C.3A.8R
Telling the FCA someone has left 10 business days The day the approved person permanently ceases the function Form C submitted SUP 10C.14.5R
Telling the FCA about a long absence 7 business days The end of 12 weeks' absence Form D submitted, and again within 7 business days of the return SUP 10C.14.5ER

In a small advice firm or mortgage broker the approved functions are usually executive director (SMF 3) or partner (SMF 27), compliance oversight (SMF 16) and money laundering reporting (SMF 17). The firm's entry on the Financial Services Register shows who holds each.

How long the FCA takes in practice

The FCA's page on assessing applications says: "We must decide on an application within 3 months of receiving it." Its service metrics for January to March 2026 show what happened to applications from authorised firms under the regime.

Measure Figure
Applications closed in the quarter 1,334
Decided within the new 2-month target 98.1%
Decided within the 3-month statutory period 99.9%
Lower quartile, receipt to decision 11 calendar days
Median 19 calendar days
Upper quartile 30 calendar days

The FCA says complete applications are more likely to meet the target, and SUP 10C.10.27G warns that an incomplete one takes longer than the published times.

What changed on 24 April 2026

The 12-week rule moved to a new section of the Handbook, SUP 10C.3A, and its effect changed. The FCA's policy statement PS26/6 describes it as a change "to allow firms 12 weeks to submit" an application "rather than 12 weeks to submit & receive approval". Under the old wording a firm needed the approval itself inside the 12 weeks.

Three conditions come with the cover.

  1. The absence must be temporary or reasonably unforeseen. The FCA's own table of examples says a retirement agreed a year ahead does not qualify, and neither does the end of a fixed-term contract.
  2. The firm must make sure the person covering is fit and proper for the role (SUP 10C.3A.13R).
  3. The absent manager's prescribed responsibilities go to another approved senior manager. They cannot go to the person covering unless that person is approved too (SUP 10C.3A.20G).

One firm's dates

A firm has two directors. One holds the compliance oversight function. She resigns without warning and stops work on Monday 5 October 2026. A senior paraplanner covers the function from that day.

Date What happens
Monday 5 October 2026 The approved director stops performing the function. The 12 weeks start
Monday 19 October 2026 Last day for Form C, ten business days after she ceased
Monday 2 November 2026 The firm submits a complete application for the other director to take the function
Saturday 21 November 2026 19 days on: the median time to a decision in the FCA's latest figures
Thursday 24 December 2026 The last working day inside the 12 weeks. An application made after the 12 weeks does not extend the cover
Sunday 27 December 2026 The 12 weeks end. With the application in, the cover carries on
Friday 1 January 2027 Two calendar months from receipt: the FCA's target
Monday 1 February 2027 Three months from receipt: the FCA's time in law runs out

If the FCA asks a question on 16 November and has the full answer on 23 November, the clock is paused for seven days and the last date becomes Monday 8 February 2027.

The 12 weeks are counted across a 12-month period. In the FCA's example, a firm that used ten weeks of cover with one person can use only two more with a second.

On the day a senior manager goes

  1. Write down the date the person stopped performing the function. Every period runs from it.
  2. Appoint the cover in writing, record why the person is fit and proper, and move the prescribed responsibilities to an approved senior manager.
  3. Diarise ten business days for Form C, and week 12.
  4. Decide who the applicant is and submit a complete application as early as you can. SUP 10C.3A.16G expects firms to apply "as soon as reasonably possible".
  5. Answer any FCA question the day it arrives. The clock is stopped until you do.

A change of director also changes who signs. The governing body approves the Consumer Duty board report, a named senior manager answers for any AI tool under our six conditions for client data, and someone must still hold the eight-week complaint clock. What the firm pays the regulator each year is in our guide to FCA fees and the FSCS levy.

The adviser, and compliance where the firm's procedures require it, reviews and signs anything a tool drafts, and that includes an application form. This page is general information, not legal, regulatory or financial advice.

Short answers from this page

How long does the FCA take to approve a senior manager application?

By law the FCA has three months from the day it receives the application (FSMA section 61), and the clock pauses while it waits for information it has asked for. It now aims for two months. In January to March 2026 it closed 1,334 applications; the median took 19 calendar days and 98.1% met the two-month target.

Source: FSMA 2000 section 61; FCA Authorisations operating service metrics 2025/26 Q4, read 1 October 2026

How long can someone cover for a senior manager who leaves unexpectedly, without FCA approval?

For up to 12 weeks in a 12-month period, if the absence is temporary or reasonably unforeseen (SUP 10C.3A.6R). Since 24 April 2026 the cover continues until the FCA decides, provided the firm makes a valid and complete application within the 12 weeks. Form C is due no later than ten business days after the manager ceases the function.

Source: FCA Handbook SUP 10C.3A.6R, 10C.3A.8R and 10C.14.5R; FCA PS26/6, read 1 October 2026

Every short answer for financial advisers and mortgage brokers

Where this comes from: Financial Services and Markets Act 2000, section 61, on legislation.gov.uk; FCA Handbook SUP 10C.3A (dated 24 April 2026), SUP 10C.10.25G to 10C.10.28G, SUP 10C.14.5R and 10C.14.5ER; FCA, How we assess senior management function applications (last updated 27 March 2026); FCA Authorisations operating service metrics 2025/26 Q4 (published 21 May 2026); FCA PS26/6, Senior Managers and Certification Regime review (April 2026); each read on 1 October 2026

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